Short Stories Quality Summary by John Galsworthy & Analysis
To view Summary & Analysis of other short stories. Click Here.
Quality by John Galsworthy Summary & Analysis
Gessler: The Shoemakers
The story is about two siblings, German shoemakers who were known for their shoe-manship. They ran a rustic and traditional place and made bespoke boots as per a specific order. Their quaint shop had a small display of their finest works. It was titled after their family name.
The story is written from the perspective of a loyal customer and a fan of Mr. Gessler's work and craftsmanship. The narrator acknowledges the fact that the Gessler shoes are so durable that they can last for many a year which makes a visit to the shop very rare. So the narrator begins with a visit to the shop.
The narrator falls in love at the first sight of those boots and gives his nod to the shoemaker. Mr. Gessler asks him to come back after a spell of two weeks.
Author’s Complain
The story moves forward to another visit by the narrator to the same shop. However, this time he has a complaint to make. Unlike other footwear made by Mr. Gessler, the narrator complains about his pair as they creak and are uncomfortable.
Mr. Gessler treats his work as both art and religion. He employs his creative skills to produce quality footwear of top-notch leather and religiously adheres to his lofty standards.
Listening to rare complaints, he does not get ruffled or flustered and calmly ask the narrator to bring the shoes for an examination. In case they can be fixed he would do it otherwise the narrator would be completely reimbursed.
Gessler’s Experience
We move to another meeting between the two when the narrator wants a brand new pair. He comes wearing different shoes from some big labels and franchises. Mr. Gessler uses his vast experience and expertise and points at the stop where the shoes cause discomfort and pain to the narrator.
For the first time, Mr. Gessler shows condemnation and contempt for something, the profiteering and unscrupulous big shoe firms which disregard customer satisfaction and focus on revenues and quantity of production.
They spend exorbitant and insane amounts of money on lucrative endorsements and try to ensnare customers through collusive pricing and tricks.
The narrator expounds on his urgent and unavoidable need and circumstances for buying such shoes. This evidenced how much the narrator admired and appreciated Mr. Gessler's work.
Elder Gessler Brother’s Death
The next visit happens after a two-year gap. When the narrator reaches the shop he gets gut-wrenching news. The elder Gessler’s brother had died and in his place, the shop was run by his younger sibling.
Eventually, he settles himself down and ends up ordering multiple pairs of shoes. This time the order takes more time to finish but the quality is better than what the narrator expected,
Another year goes away before the narrator returns again to the shop. The surviving Mr. Gessler is now in his seventies and has a hard time recollecting his old customers.
The narrator ends up ordering more shoes than ever. Consequently, the wait is long but to his surprise, the quality is even more impressive than before.
A week passes by and the narrator happens to be in the same locality as the shoe shop. Therefore, he decides to extend his regards and praise to Mr. Gessler for his excellent work. However, the shop does not have the Gessler Brothers nameplate anymore.
Younger Gessler Brother’s Death
Perturbed and shocked, he enters the shop to find a new face. He asks the Englishman about Mr. Gessler's whereabouts only to learn that the younger Gessler also expired some days back. A deep sense of sadness and moroseness infiltrates his thoughts.
The Englishman tells him that Mr. Gessler starved to death as he could not separate himself from his work. Married to his shoe-making, he became oblivious to everything else.
He spent all his earnings on buying new leather and maintenance of the shop. This, however, ended up accelerating his health and eventual demise.
In the end, as a fitting tribute, both men acknowledge and laud the quality of work, unmatched skill and relentless pursuit of excellence exhibited by both the Gessler siblings. Their shoes cemented their legacy ensuring their work outlived their own life spans.
The theme of the Story
The story highlights the virtues of hard work, honesty, resolution, compassion, humility and commitment. The theme of loss and death is also woven into the story with both Mr. Gessler and his brother died in the story. However, the idea of honest work’s pay and dedication to quality work is celebrated, both in times of scarcity and plenty.
Significance of the Title
The story is about the the hard work of Mr. Gessler and his brother and their exceptional honesty, resolution, compassion, humility and commitment. They used to dedicate their complete energy in making boots and the quality reflected in them. According to the author, the boots would never tear for years and hence in spite of his desire, he could not go to Gessler Brothers.
With the time, new factories emerged that manufactured cheaper boots though they were not durable. This affected the Gessler Brothers’ business and they died.
The title of the story “Quality” describes the decline of quality because of industrialization. It took away the bread and butter of artisans, craftsmen and those who loved doing their work.
